EXTERNAL AND INTERNAL TRUSTING RELATIONSHIPS
Trusting relationships is one of my favorite topics to talk about. Why? Because it’s the foundation of all that we do…it literally greases the wheels and makes everything run more smoothly.
But when thinking about trusting relationships — it helps to first put some context around what that term means. A trusting relationship is built around mutual ownership, accountability, responsibility — basically, having trust in the other person to do what they signed up for and follow through with their commitment.
Now that we’ve defined it, we’ll look at trusting relationships from both an internal and external perspective.
External Trusting Relationships
An external trusting relationship with one of Weifield’s valued clients or partners is a responsibility that lies with every employee, in every action that we do, and in how we share time with the client. Our interaction with any client reflects on our whole team – and impacts our ability to land future work. A true trusting relationship is built into the fabric of job after job that we land and build — and so,
we continually rely on our team to be the best representation of Weifield that they can be…and count on the fact that we will all do the right thing, be consistent in our process and delivery method, help solve the challenges that come our way, and make the client happy.
This responsibility doesn’t lie with just a few of us – as every single position in our company touches the client in some respect.
Therefore, we should look at building trusting relationships as an opportunity to challenge ourselves – we can never be too busy to make time for the client. This is a year, too, where all of our business units committed to executing our zipper strategy – meeting with like-like positions between our company and our clients’ companies – to ensure that we don’t just have one relationship, we have multiple relationships. In a time when there’s so much competition – those relationships set us apart. Our clients know us, they like us, they trust us. With our smallest action, our clients are expecting us to be professional at all levels…from how we do Precon, build the job, collect the payments, and everything in between.
Our clients also often visit our job sites — so we need to make sure that everyone from apprentices to leadership are productive and executing well. If we leave an unorganized work area, or are not using our time efficiently, the client is observing all of these things, on site, and is making mental notes.
This is where we have the opportunity to shine — we have the chance not only to impress them, but to connect with them and form a relationship.
Internal Trusting Relationships
As for our internal trusting relationships, these require communication and connection – we have to be intentional and not just take it for granted that because we’re all working for the same company, that we’re all on the same page.
The challenge around this that often comes up is around a change in process, or innovation – we need to be thoughtful about how we communicate with different teams and job sites – to ensure we’re communicating well, and explaining the ‘why’ so that people fully understand the reasoning behind it.
Additionally, trusting relationships take time – so you want to make sure you continue to build on the team relationships you have while making new ones.
At Weifield, we want trusting relationships to be the fundamental foundation – we want to communicate, we want to connect, we want to think the best of each other – so that we innovate, collaborate, and produce better results as a team.
A big piece of understanding trusting relationships is learning what doesn’t help them — things like making assumptions, deciding things on behalf of another without discussion or input from them, letting ego and pride get in the way of truly hearing another out, etc. But when trusting relationships are assumed as a ‘given,’ we can skip over all of this to work together better and more efficiently.
Our trusting relationships do require us to be intentional, but ultimately, they help unite us in a common goal to win, take care of our people, and focus on beating the competition. I put my trust in all of you to do just that! Until next time.