Human Resources

Creative Problem Solving


Don’t despair if the same frustrating problems shackle you at work time and time again. Perhaps you’re bored with your job or concerned because the competition is passing your company by. Be aware that you can solve these problems with creativity.

Whether you realize it, you already have creative ability. “Ninety-eight percent of people are creative, but our socialization process causes them to put it on the back burner. The fastest way to tap into your creativity is to learn how to use creative problem-solving techniques,” says James M. Higgins, author of “101 Creative Problem-Solving Techniques.”

Two of his favorite techniques — one for individuals, the other for groups — may work for you.

Mind mapping
Mind mapping helps individuals brainstorm solutions to a problem; plan a meeting, party, or vacation; organize daily work duties; compose a speech; or take notes at a staff meeting.
An Englishman named Tony Buzan originated the technique, which starts with a core idea and works outward instead of from lists or outlines. The idea resembles streets radiating from the center of a city.
“What makes mind mapping work,” says Mr. Higgins, “is that it mirrors the way the brain thinks, from a central idea out, with connections made between thoughts.”

How to mind map
Draw a small circle in the center of a large piece of unlined paper, and in it write a word or draw a picture representing your main topic. This is like the center of your city. Radiating from the circle, draw lines representing your topic’s different facets. These are like your city’s main streets.
On each line print only keywords rather than complete sentences. Connect smaller lines to the main ones to represent subcategories, ideas, items or names. These are like your city’s side streets. Whenever you think of a new idea, simply add a line where needed.
To spark more creativity and add organization, use different-colored ink for different categories, or draw symbols next to similar or interrelated items.
Besides awakening your creativity, mind mapping allows you to see the total picture on one page.

With storyboarding, a group can come up with a multitude of creative ideas quickly while viewing them in an organized fashion.
To use storyboarding in a group setting, encourage people to call out their ideas no matter how off-the-wall or outrageous they sound — and allow no negative comments. One person’s zany idea can spark creative ones from other group members. Later on you can decide which ideas to use.
As people express ideas, someone should write them on separate 4-by-6-inch sticky notes, which should be placed on a wall so everyone can see the ideas together. Put the notes under appropriate headings, and move them around as needed.
Begin with these three headings: Topic, Purpose, and Miscellaneous. When several miscellaneous ideas have the same line of
thought, group them under a new heading.
When dealing with a complex project, create four separate storyboards — one each for planning, ideas, organization, and

Balance your brain
Mind mapping and storyboarding use both the brain’s creative right side and its linear left side. “This is important,” says Mr. Higgins, “because you want a balanced brain so you can take your creativity and do something with it