IT Support Technician
IT Support Technician
WORK FOR THE BEST – BE TREATED THE BEST!
Successful electricians at Weifield can become foremen, supervisors, estimators, project managers — or move into upper management positions; your drive and abilities determine how far you go!
Weifield is a national leader in cutting-edge construction — more than 70% of the General Contractors in CO & WY rely on our expertise to provide quality electrical projects. And we’re seeking the best talent to build an unstoppable team! We have 400+ employees & offer industry-leading training programs that enhance safety and innovation — and we foster a positive company culture through fun events and parties throughout the year for our employees and their families. We also have a strong community focus – partnering with numerous non-profit organizations to give back to the communities in which we live and work. As evidenced by our Denver Post ‘Top Workplaces’ recognition for 9 years running, we offer a fantastic, family-oriented work culture!
We also offer our employees unparalleled benefits:
Numerous opportunities to be recognized for individual achievements
Opportunities for career advancement
Utilization of the best technology and tools the industry has to offer to make your life easy
WEIFIELD: THE RIGHT PLACE
Our team members go above and beyond at Weifield, every day – and we show our appreciation by offering much more than just a competitive salary. People are Weifield’s #1 valuable asset and we ensure our team feels valued, appreciated, and included at our company – not just occasionally, but always. With that in mind, we’ve designed the common elements of our benefits package to extend well beyond the paycheck and incorporate the following priorities of our team members:
Enjoy My Work—An engaging and rewarding company culture that allows our team to thrive
Learn, Grow, Innovate—Ongoing paid training and development to spark career growth
Time to Recharge—Paid time off and paid holidays for quality time with friends & family
Be Rewarded—Bonus opportunities and monthly/yearly employee cash awards to reward quality work
Be Heard—An open-door policy by Weifield management to listen to our team’s ideas and opinions, 24/7/365
Stay Well—A suite of healthcare benefits to maintain the wellness of our teammates/ their families
Have Fun—Continual fun company events so our team can get out with family & friends
Chart My Course—No limits to the performance-based career growth and advancement opportunities for our team, at Weifield
Be Supported—A full-service Employee Assistance Program to help with the business of life (health, finances, resources, & more — for team members and their families)
At the end of the day, our goal is simple: to continually improve our employees’ work experience to help them be happy, healthy, and well…every day!
An experienced hands-on Information Technology support team member supports all aspects of our Information Technology Solutions function. This role will primarily be involved in assisting team members by providing services and support including, but not limited to monitoring, investigating, and troubleshooting technical issues and incidents. Additionally, this role will support our team members throughout the entire technology lifecycle, including provisioning, onboarding, maintenance and deprovisioning of equipment and accounts.
Job Specific Responsibilities
Provide end-user support in-person and via telephone, email and/or chat.
Track support incidents through ticketing system and escalate as needed.
Setup and configuration of new team members and all related equipment.
Promote the professional growth of the team and continually pursue opportunities for personal growth and career development.
Being the first point-of-contact for all technical inquiries
Perform requests in a timely manner and in accordance with SLAs
Troubleshooting technical issues through to resolution, escalating where needed
Assist users experiencing difficulties in the use of applications
Onboarding and training new team members
Logging all incidents/interactions in ticketing tools
Assisting with development and improvement of technical support policies and procedures, training materials and technology standards
Ability to organize, prioritize, work independently and complete multiple tasks within established deadlines
Manage moves, new setups and change in computer equipment and peripherals
Provide support for mobile computing devices and remote support staff in other locations
Provide basic support for the VoIP telephone system and assist with testing, training, establishing, and monitoring video and telephone conferences
Identify and respond to trends in support requests and/or unusual activity
Other duties as assigned
Works closely with partners to purchase hardware, software, services, and other IT supplies while adhering to standards
Suggest changes and updates to standards as needed
Ensures that company technology assets are maintained properly and tracked in relevant systems.
Associates degree in Computer Science or at least 1-year experience professionally supporting computers to include configuration of hardware and peripherals and performing other IT-specific responsibilities.
Knowledge of technical management, information analysis and of computer hardware/software systems
Hands-on experience with computer networks, network administration and network installation
Basic knowledge of network architecture, client/server technology, commonly used hardware and software systems, support concepts, practices, and procedures
General support experience in a Windows 10, Microsoft Active Directory and Office365 environment.
Knowledge of Microsoft Dynamics CRM and SL
Knowledge with HRIS systems such as Kronos, UKG, Workforce Go
Imaging computers using Microsoft Deployment Toolkit or similar solutions
Excellent interpersonal, problem solving, troubleshooting and customer service abilities
Strong organizational skills with the ability to handle multiple, high priority tasks with a keen attention to detail
Professional demeanor; team player orientation. Ability to interface with team members at all levels
Ability to perform duties under minimal supervision while exercising limited discretion and independent judgment
Hands on, energetic and motivated self-starter
Ability to be on-call beyond normal business hours and on weekends
Follow disaster recovery plans that will keep the company functional in the event of a crisis
Works with a high level of discretion related to the protection of company and employee information, including execution of confidential requests from Human Resources or other Corporate Service assistance as needed
Attention to detail and willingness to assume responsibility for accurate work product
Strong oral and written communication skills and the ability to communicate effectively, both verbally and in written form, to explain technical issues or concepts.
Ability to work well under pressure
The Information Technology Specialist will report to the Director of Information Technology.
The IT Support Technician’s success is measured by the following criteria:
Consistent interpretation and application of Company policies and procedures
Adherence to legal compliance
Development of interpersonal and customer service driven relationships
Able to solve technical support issues and implement solutions quickly
Stand, walk and sit; use hands to finger, handle, and maneuver or feel objects, tools, or controls.
Reach with hands and arms; be able to talk and to hear.
See well, either naturally or with correction.
Hear well either naturally or with correction.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise level in the work environment is usually moderate as in a typical office setting.
Some travel to jobsites/remote offices may be required.
Weifield Group Contracting LLC is a drug free working environment.
|Pay Rate||Exempt Status; Pay Range $48,000 – $56,000|
|Employee Health Insurance||Healthcare 100% of the family medical “Base Plan” by WGC 1st of the month following date of hire.|
|Voluntary Dental/Vision Insurance||Paid by employee based on coverage selection 1st of the month following date of hire.|
|Disability & Accident Insurance||Paid by employee based on coverage selection 1st of the month following date of hire.|
|Life Insurance||50K Life and ADD policy for employee only, paid by employer 1st of the month following date of hire.|
|HSA Plan||Employee can set aside $3600 pre-tax dollars /$7200 for Family 1st of the month following the date of hire.|
|HSA Company Contribution||Up to a max of $600 annually, contributed through four quarterly contributions. The employee must have active work hours on the week of assistance to be eligible. This amount is inclusive in the calculation of the max contributions allowable under an HSA plan.|
|FTO||Flexible Time Off policy|
|401k/Safe Harbor||Participate after 60 days. Weifield matches 100% of investment up to 4% after one year of consistent employment.|
|Background Check/ Drug Test Required||Yes|
|Work Schedule||8AM- 5PM Monday through Thursday and 7AM to 3PM Friday.|
Due to the nature of this position additional time may be needed in order to complete work activities with no additional compensation.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.
Weifield Group Contracting Inc. is an Equal Opportunity Employer.