Hiring

IT Support Technician

11.02.21

IT Support Technician

 

Location

Centennial, CO

 

WORK FOR THE BEST – BE TREATED THE BEST!

Successful electricians at Weifield can become foremen, supervisors, estimators, project managers — or move into upper management positions; your drive and abilities determine how far you go!

Weifield is a national leader in cutting-edge construction — more than 70% of the General Contractors in CO & WY rely on our expertise to provide quality electrical projects. And we’re seeking the best talent to build an unstoppable team! We have 400+ employees & offer industry-leading training programs that enhance safety and innovation — and we foster a positive company culture through fun events and parties throughout the year for our employees and their families. We also have a strong community focus – partnering with numerous non-profit organizations to give back to the communities in which we live and work. As evidenced by our Denver Post ‘Top Workplaces’ recognition for 9 years running, we offer a fantastic, family-oriented work culture!

We also offer our employees unparalleled benefits:

Numerous opportunities to be recognized for individual achievements

Competitive compensation

Opportunities for career advancement

Utilization of the best technology and tools the industry has to offer to make your life easy

WEIFIELD: THE RIGHT PLACE

Our team members go above and beyond at Weifield, every day – and we show our appreciation by offering much more than just a competitive salary. People are Weifield’s #1 valuable asset and we ensure our team feels valued, appreciated, and included at our company – not just occasionally, but always. With that in mind, we’ve designed the common elements of our benefits package to extend well beyond the paycheck and incorporate the following priorities of our team members:

Enjoy My Work—An engaging and rewarding company culture that allows our team to thrive

Learn, Grow, Innovate—Ongoing paid training and development to spark career growth

Time to Recharge—Paid time off and paid holidays for quality time with friends & family

Be Rewarded—Bonus opportunities and monthly/yearly employee cash awards to reward quality work

Be Heard—An open-door policy by Weifield management to listen to our team’s ideas and opinions, 24/7/365

Stay Well—A suite of healthcare benefits to maintain the wellness of our teammates/ their families

Have Fun—Continual fun company events so our team can get out with family & friends

Chart My Course—No limits to the performance-based career growth and advancement opportunities for our team, at Weifield

Be Supported—A full-service Employee Assistance Program to help with the business of life (health, finances, resources, & more — for team members and their families)

 

At the end of the day, our goal is simple: to continually improve our employees’ work experience to help them be happy, healthy, and well…every day!

General Responsibilities

 

An experienced hands-on Information Technology support team member supports all aspects of our Information Technology Solutions function. This role will primarily be involved in assisting team members by providing services and support including, but not limited to monitoring, investigating, and troubleshooting technical issues and incidents. Additionally, this role will support our team members throughout the entire technology lifecycle, including provisioning, onboarding, maintenance and deprovisioning of equipment and accounts.

Job Specific Responsibilities

Provide end-user support in-person and via telephone, email and/or chat.

Track support incidents through ticketing system and escalate as needed.

Setup and configuration of new team members and all related equipment.

Promote the professional growth of the team and continually pursue opportunities for personal growth and career development.

Essential Functions

Being the first point-of-contact for all technical inquiries

Perform requests in a timely manner and in accordance with SLAs

Troubleshooting technical issues through to resolution, escalating where needed

Assist users experiencing difficulties in the use of applications

Onboarding and training new team members

Logging all incidents/interactions in ticketing tools

Assisting with development and improvement of technical support policies and procedures, training materials and technology standards

Ability to organize, prioritize, work independently and complete multiple tasks within established deadlines

Manage moves, new setups and change in computer equipment and peripherals

Provide support for mobile computing devices and remote support staff in other locations

Provide basic support for the VoIP telephone system and assist with testing, training, establishing, and monitoring video and telephone conferences

Identify and respond to trends in support requests and/or unusual activity

Other duties as assigned

 

Asset Management

 

Works closely with partners to purchase hardware, software, services, and other IT supplies while adhering to standards

Suggest changes and updates to standards as needed

Ensures that company technology assets are maintained properly and tracked in relevant systems.

 

 

 

Qualifications/Skills Required

Preferred Experience

Associates degree in Computer Science or at least 1-year experience professionally supporting computers to include configuration of hardware and peripherals and performing other IT-specific responsibilities.

Knowledge of technical management, information analysis and of computer hardware/software systems

Hands-on experience with computer networks, network administration and network installation

Basic knowledge of network architecture, client/server technology, commonly used hardware and software systems, support concepts, practices, and procedures

General support experience in a Windows 10, Microsoft Active Directory and Office365 environment.

Knowledge of Microsoft Dynamics CRM and SL

Knowledge with HRIS systems such as Kronos, UKG, Workforce Go

Imaging computers using Microsoft Deployment Toolkit or similar solutions

Excellent interpersonal, problem solving, troubleshooting and customer service abilities

Strong organizational skills with the ability to handle multiple, high priority tasks with a keen attention to detail

Professional demeanor; team player orientation. Ability to interface with team members at all levels

Ability to perform duties under minimal supervision while exercising limited discretion and independent judgment

Hands on, energetic and motivated self-starter

Ability to be on-call beyond normal business hours and on weekends

Follow disaster recovery plans that will keep the company functional in the event of a crisis

Works with a high level of discretion related to the protection of company and employee information, including execution of confidential requests from Human Resources or other Corporate Service assistance as needed

Attention to detail and willingness to assume responsibility for accurate work product

Strong oral and written communication skills and the ability to communicate effectively, both verbally and in written form, to explain technical issues or concepts.

Ability to work well under pressure

Reporting

The Information Technology Specialist will report to the Director of Information Technology.

Supervisory Requirements

None.

 

Measurements

The IT Support Technician’s success is measured by the following criteria:

Consistent interpretation and application of Company policies and procedures

Adherence to legal compliance

Development of interpersonal and customer service driven relationships

Able to solve technical support issues and implement solutions quickly

 

Physical Demands

Stand, walk and sit; use hands to finger, handle, and maneuver or feel objects, tools, or controls.

Reach with hands and arms; be able to talk and to hear.

See well, either naturally or with correction.

Hear well either naturally or with correction.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Working Conditions

 

Noise level in the work environment is usually moderate as in a typical office setting.

Some travel to jobsites/remote offices may be required.

Weifield Group Contracting LLC is a drug free working environment.

Compensation Package

Start Date TBD
Status Full-time
Pay Rate Exempt Status; Pay Range $48,000 – $56,000
Employee Health Insurance Healthcare 100% of the family medical “Base Plan” by WGC 1st of the month following date of hire.
Voluntary Dental/Vision Insurance Paid by employee based on coverage selection 1st of the month following date of hire.
Disability & Accident Insurance Paid by employee based on coverage selection 1st of the month following date of hire.
Life Insurance 50K Life and ADD policy for employee only, paid by employer 1st of the month following date of hire.
HSA Plan Employee can set aside $3600 pre-tax dollars /$7200 for Family 1st of the month following the date of hire.
HSA Company Contribution Up to a max of $600 annually, contributed through four quarterly contributions. The employee must have active work hours on the week of assistance to be eligible. This amount is inclusive in the calculation of the max contributions allowable under an HSA plan.
FTO Flexible Time Off policy
401k/Safe Harbor Participate after 60 days. Weifield matches 100% of investment up to 4% after one year of consistent employment.
Cell Phone Yes
Car Allowance Yes
Background Check/ Drug Test Required Yes
Work Schedule 8AM- 5PM Monday through Thursday and 7AM to 3PM Friday.

 

Due to the nature of this position additional time may be needed in order to complete work activities with no additional compensation.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Weifield Group Contracting Inc. is an Equal Opportunity Employer.