Service Coordinator

 

Location

Centennial, CO

 

WORK FOR THE BEST – BE TREATED THE BEST!

Successful electricians at Weifield can become foremen, supervisors, estimators, project managers — or move into upper management positions; your drive and abilities determine how far you go!

Weifield is a national leader in cutting-edge construction — more than 70% of the General Contractors in CO & WY rely on our expertise to provide quality electrical projects. And we’re seeking the best talent to build an unstoppable team! We have 400+ employees & offer industry-leading training programs that enhance safety and innovation — and we foster a positive company culture through fun events and parties throughout the year for our employees and their families. We also have a strong community focus – partnering with numerous non-profit organizations to give back to the communities in which we live and work. As evidenced by our Denver Post ‘Top Workplaces’ recognition for 9 years running, we offer a fantastic, family-oriented work culture!

We also offer our employees unparalleled benefits:

Numerous opportunities to be recognized for individual achievements

Competitive compensation

Opportunities for career advancement

Utilization of the best technology and tools the industry has to offer to make your life easy

WEIFIELD: THE RIGHT PLACE

Our team members go above and beyond at Weifield, every day – and we show our appreciation by offering much more than just a competitive salary. People are Weifield’s #1 valuable asset and we ensure our team feels valued, appreciated, and included at our company – not just occasionally, but always. With that in mind, we’ve designed the common elements of our benefits package to extend well beyond the paycheck and incorporate the following priorities of our team members:

Enjoy My Work—An engaging and rewarding company culture that allows our team to thrive

Learn, Grow, Innovate—Ongoing paid training and development to spark career growth

Time to Recharge—Paid time off and paid holidays for quality time with friends & family

Be Rewarded—Bonus opportunities and monthly/yearly employee cash awards to reward quality work

Be Heard—An open-door policy by Weifield management to listen to our team’s ideas and opinions, 24/7/365

Stay Well—A suite of healthcare benefits to maintain the wellness of our teammates/ their families

Have Fun—Continual fun company events so our team can get out with family & friends

Chart My Course—No limits to the performance-based career growth and advancement opportunities for our team, at Weifield

Be Supported—A full-service Employee Assistance Program to help with the business of life (health, finances, resources, & more — for team members and their families)

 

At the end of the day, our goal is simple: to continually improve our employees’ work experience to help them be happy, healthy, and well…every day!

 

General Job Description

A Service Coordinator is to ensure that their company’s clients are matched and provided with the right services for them. The service coordinator will perform a variety of tasks.  You will schedule, plan, forecast, resource and manage all service calls, service technicians and customer service for the service department. The individual will also aid with data entry and job costing.  All transactions must be taken with a customer first attitude.

 

General Responsibilities

Business Process Analysis and Documentation: Research, analyze, and document the electrical project process at Weifield finding ways to be more efficient and profitable.

Identify Solutions for Improvement in the Organization: Through process analysis, this individual shall determine areas of potential improvement in terms of efficiency and company effectiveness, then develop appropriate solutions.

Information Dissemination: Develop and facilitate high-quality and high-frequency communications throughout the company. Investigate and implement tools to achieve these goals.

Company “Handyman”: Act as an internal consultant to help multiple persons and departments within the organization develop programs and solutions to enhance efficient and/or effectiveness.

Training/Mentoring: Promote the professional growth of the team. Continually pursue opportunities for personal career/training development.

Industry Awareness: Continually seek industry and market information to provide Weifield with the information necessary for successful business development.

 

Job Specific Responsibilities

Schedule, route, and dispatch service technicians

The service coordinator will create and compile the schedule for 10 to 15 service technicians daily

Acts as liaison between clients and company, ensure contracted services are scheduled and completed.

Answers client and customer questions and notify clients of scheduled services

Addresses and resolves any issues and complaints

Reports problems and unresolved issues to manager or account manager

Devises ways to improve customer service and client relationships

Keep detailed records of their clients, the services they’ve been matched with and each client’s satisfaction with their services

Maintain the “On Call” Schedule for service technicians and management

Code accounts receivable

Prepare service invoices for billing

Processes purchase orders, certificate of insurance, submittals and contracts

Help with marketing materials and RFP/RFQ

Generate reports including but not limited to job cost, small tool purchases, safety, vehicle inventory, performance metrics, etc.

Check service time cards for accuracy

Assist company with all warranty items, scheduling, ordering parts, documenting and tracking

Performs miscellaneous administration duties

Maintain customer database with current information

Understand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards, if applicable

 

Qualifications

3+ years of experience in an office environment, with a construction company preferred

Experience in dispatching and job costing in the construction or service industry preferred

High School Diploma or GED

Must be able to speak with customers by phone to determine the problem and the solution

This is a very detail oriented, customer focused position

We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.

This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude

You must be articulate, be able to keep you cool and give good clear direction to the team.

Is capable of remaining patient and calm when dealing with frustrated customers or clients

Previous office experience and/or service related position is important.

Computer skills to operate a variety of software is necessary.

Must have strong written and oral communication skills

Must possess strong analytical, organizational, and interpersonal skills

Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel

Work closely with Service Manager, Account Managers and project team to achieve success

 

Compensation Package

Start Date	TBD
Status	Full-time
Pay Rate	Non-Exempt Status;Pay Range $18 – 24/hr DOE
Employee Health Insurance	Healthcare 100% of the employee medical “Base Plan” by WGC 1st of the month after 60 days of employment, not to exceed 90 days of employment
Voluntary Dental/Vision Insurance	Portion paid by employee based on coverage selection 1st of the month following 60 days, not to exceed 90 days of employment
Disability & Accident Insurance	Portion paid by employee based on coverage selection 1st of the month following 60 days, not to exceed 90 days of employment
Life Insurance	50K Life and ADD policy for employee only, paid by employer 1st of the month following 60 days, not to exceed 90 days of employment
HSA Plan	Employee can set aside $3600 pre-tax dollars /$7200 for Family 1st of the month following 60 days, not to exceed 90 days of employment
HSA Company Contribution	Up to a max of $600 annually, contributed through four quarterly contributions. The employee must have active work hours on the week of assistance to be eligible. This amount is inclusive in the calculation of the max contributions allowable under an HSA plan.
PTO	Accrued 10 days per year 1-2 years, 12 days per year 2-5 years, 14 days per year 5-7 years, 16 days per year 7-10 years and 20 days per year 10+ years.  Seven paid holidays per year.
401k/Safe Harbor	Participate after 60 days. Weifield matches 100% of investment up to 4% after one year of consistent employment.
Pension	Paid on prevailing wage projects
Cell Phone	No
Car Allowance	No
Background Check/ Drug Test Required	Yes
Work Schedule	Varies by jobsite. This position may require nighttime, weekend, holiday, and overtime work which will be compensated at adjusted rates.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by management as deemed appropriate. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Weifield Group Contracting Inc. is an Equal Opportunity Employer.