EOS

THE WHAT & WHY OF WEIFIELD’S EOS

10.28.20

 

THE WHAT & WHY OF WEIFIELD’S EOS

Since inception, Weifield has been an industry leader in adapting the means and methods necessary to create a thriving company that can grow without the roadblocks many other companies face.  In late 2018, Weifield’s leadership discovered and made the decision to implement the Entrepreneurial Operating System (EOS), which offered a full package of many of the things Weifield needed to do for its continued success. Our Board of Advisors recommended EOS as well, so the implementation of EOS began in early 2019.  Many of you have asked about the what, why, who, etc. regarding EOS at Weifield.  See the documents listed below for EOS Terms and Weifield 2020 Blueprint.

WHAT is EOS?

Every company needs an operating system.  For some it may just be “flying by the seat of your pants,” managed mayhem, or simply a few documented processes.  For Weifield, it is and will be EOS.  EOS is an operating system for companies, which utilizes simple business tools and proven processes to align and synchronize all the pieces of your business to produce positive results.  EOS was developed by Gino Wickman and widely shared via his book Traction, which simplified many of the things we talked about, but were challenged to implement.  EOS has been implemented by 80,000 companies worldwide.

An operating system is the way a company organizes all of its human energy. It’s the way people in the organization meet, solve problems, plan, prioritize, follow processes, communicate, measure, structure, clarify roles, lead, and manage.  Note: Every business has at least one operating system, the problem is most use multiple operating systems which produces inconsistencies leading to poor communication, dysfunction, weaker results and employees feeling frustrated and confused.

EOS tools and processes work together to help a company set direction, define goals, ensure the right people are in the right seats, identify and track key data, have standard documented processes, quickly address issues, and hold effective meetings.

EOS Model

The EOS Model (above) provides a visual illustration of the Six Key Components of any business that must be managed and strengthened to be a great business. This model applies to big and small businesses alike, in any industry.

Each of the six components are explained below along with a few tools under each component.

  • VISION:  Strengthening this component means getting everyone in the organization 100 percent on the same page with where you’re going and how you’re going to get there. It’s creating alignment and everyone rowing in the same direction!
    —  The V/TO – Our Blueprint
    *  Core Values – the values we hold which form the foundation on which we perform work and conduct ourselves
    *  Core Focus – Our Purpose (Why) and Our Niche (What)
    *  Marketing Strategy – Target Market, Three Uniques, Proven Process and Our Guarantee
    *  Goals (10 yr, 3 yr and 1 yr) & Rocks (Quarterly)
  • PEOPLE:  Simply put, we can’t do it without great people. This means surrounding yourself with great people, top to bottom, because you can’t achieve a great vision without a great team.  It’s getting the Right People in the Right Seats!
     —  Right People – People you want to work with, who represent our core values, who want to accomplish something every day, who sacrifice so the team wins
     —  Right Seats – Getting everyone in a role where they can best contribute to the organization…they Get It, Want It and have the Capacity to do It (GWC)
  • DATA:  This means cutting through all the feelings, personalities, opinions and egos and boiling your organization down to a handful of objective numbers that give you an absolute pulse on where things are. Eliminate “Flying Blind”!
     —  The Scorecard & Measurables.
    *  Scorecard is made up of the 5-15 most important numbers you should track
    *  Measurables are those numbers, and each one someone is accountable
    *  Identify problems so you can solve them before they become an issueWith the Vision, People, and Data Components strong, you start to create a lucid, transparent, open and honest organization where everything becomes more visible and you start to “smoke out all the issues,” which leads to…
  • ISSUES:   Strengthening this component means becoming great at solving problems throughout the organization – setting them up, knocking them down and making them go away forever. An issue can be a problem, information, or an idea/opportunity.
    —  The Issues List – What are the issues that are holding us back?
    —  IDS – Identify, Discuss and Solve
  • PROCESS:   This is the secret ingredient in your organization. This means “systemizing” your business by identifying and documenting the core processes that define the way to run your business. You’ll need to get everyone on the same page with what the essential procedural steps are, and then get everyone to follow them to create consistency and scalability in your organization.
    —  Documented – Identify, document and package our most important processes, examples include:
    *  The Estimating Process – Bids developed and rolled out the same way
    *  The Project Execution Process – projects rolled out and managed the same way
    *  The Recruiting Process – How we identify, interview, hire and onboard new people
    —  Followed By All (FBA) – Everyone is trained and processes are followed to create consistency, scalability, efficiency, and profitability.
  • TRACTION®:  This means bringing discipline and accountability into the organization – becoming great at execution – taking the vision down to the ground and making it real.
    —  Rocks – The most important quarterly priorities
    —  Level 10 Meeting (L10) – Weekly meetings that are 60-90 mins, same day, same time, start on time, finish on time. Named Level 10 because you want everyone to rate it a 10.  Agenda includes:
    *  Check In – Everyone shares something personal and something business
    *  The Scorecard – Review all measurables to make sure they are on track, someone owns each one and addresses any issues
    *  Rocks – Review all of current Rocks, are they on or off track
    *  People/Client Headlines – Share highlights about employees, clients, vendors, projects, etc.
    *  To-Do List – Action items due in the next 7 days, done or not done
    *  The Issues List – This is where the magic happens! IDS – Identify, Discuss Solve.
    –  Identify – What things are causing issues/holding us back? Could be a problem, information, or an idea/opportunity
    –  Discuss – Everyone discusses the issue
    –  Solve – Information shared, a decision is made, or more information/action is needed
    *  Conclude – Recap the To-Do list, decided if there are any cascading messages, and rate the meeting from 1-10 (anything under an 8 needs to be discussed)

Click on this link to get more information on each of the 6 components and the tools with each of them.

WHY did Weifield implement EOS?

Weifield was already successful and had experienced continued growth since inception, but as we continued to add locations, people spread out across regions and new people coming on board, we experienced new challenges, requirements and demands of our time. This resulted in dysfunction within the leadership team resulting in imprecise company direction, inconsistent communication, issues not getting resolved in a timely manner, multiple operating systems and results that added extra stress to everyone’s lives.  You can’t build a great company on multiple operating systems, you have to choose and commit to one system.  Everyone doing it in their own way does not work.  EOS was designed to allow companies like Weifield to meet our full potential.  EOS was selected to be our operating system.

WHO is involved with EOS?

As part implementing and running EOS, several roles are required:

— Visionary – Visionary is a strategic thinker who always sees the big picture and is tuned into the future of your industry. Visionaries are usually great at solving complex problems, fantastic with big external relationships, and focused on the culture of the organization  —  Seth Anderson, CEO, is the Weifield Visionary

— Integrator – The leader of a company’s leadership team. Integrators beat the drum, break the ties, harmoniously integrate major functions in the organization, and accept ultimate accountability for achieving results  —  Tim Markham, COO, is Weifield’s Integrator. Tim was hired in April 2019 to fill this role.

— Implementer – EOS is simple, but fundamentally changes the way a business operates. An EOS Implementer combines a passion for helping entrepreneurs and their leadership teams with the skills and experience to help strengthen the Six Key Components of their business by:  Teaching every tool in the EOS Toolbox;  Facilitating clarity, alignment, and resolution;  Coaching EOS purity, accountability, and helping your leadership team become its best.

Weifield hired Accord Management Systems to be our implementer.  Accord teaches, facilitates and coaches the Leadership Team an external firm

— Leadership Team (LT) – The LT is the sr. leaders within the company that are responsible for leading each of the major business units. Includes implementing the EOS model in their business unit, identifying and solving issues, cascading and escalating communication, attending the weekly LT L10 meeting, as well as other items.  The LT is currently made up of the following individuals:

*   Tim Markham (COO)
*   Seth Anderson (CEO)
*   Karla Nugent (CBDO – Chief Business Development Officer)
*   George Kettlewell (General Manager, CO/WY Construction Operations)
*   Nate Anderson (President, Weifield Texas)
*   Mike Megara (CFO)
*   Lauren Worth (HR Director)
*   Bret Richmond (General Counsel)

Need more information?

For more information about EOS, please see the following:

— Click here for the link to see the What is EOS video
— See the documents listed below for EOS Terms and Weifield 2020 Blueprint

If you have any specific questions, please reach out to me as well.

Tim Markham
Chief Operating Officer/Integrator